A CTO in Africa

Halfway home

2008-06-12T02:37:00.000-04:00

As I sit in a cafe near the Anne Frank Museum with an espresso and crossaint, I now have a moment to reflect on the past 10 days in Uganda. What strikes me first, particularly as I spend a few hours in Amsterdam, is the global nature of it all. I've always been frustrated by the US-centric view we tend to take, both in business and politics. I was fortunate to have many opportunities while growing up to see the larger, global picture, which is why working at the IRC is so satisfying (among other reasons). But we have a tendency to forget this perspective since we live and work in the US. I want to work to find ways of maintaining this view without having to travel for 24 hours.

I'm also reflecting on the large set of challenges we have before us at the IRC. I'm just starting to understand some of the subtleties and complexities of international humanitarian work. I read an abstract of an article yesterday which said that some agencies are doing more harm than good as they try to help developing nations with their health needs. I know how hard we work at this, so it's doubly frustrating to read that we may not be as effective as we'd hoped, at least according to some. I look forward to getting back and discussing some of these issues with my colleagues.

Finally, I think about the challenges within the IT department, which are many. Besides the technical and financial issues, there are significant issues of culture, and organizational momentum. Things that we think should work in a typical US-based organization just might not work on a global scale. I think we have to rethink our approach somewhat. The problem is, I'm not sure I fully understand what the new approach should be. Maybe that's for my next 8 hour flight.

Kitgum

2008-06-10T08:45:00.000-04:00

We spent a couple of hours in the IRC compound, talking to some of the staff, and generally getting a feel for the place. It's pretty rustic, but they have consistent power and moderately decent
Internet connection. More than others can say. Came back to the hotel for dinner, which wasn't particularly appetizing, but we made do. Slept well.

This morning we had a very basic breakfast (thank god for eggs) and bought some provisions for lunch (crackers to go with my peanut butter) and headed back to the office. After some good Peet's French press coffee, we met briefly with the health team to look at their "database". It turned out to be a pretty nice Excel workbook that was out together by a local guy. The most interesting part was that we were able to see how the data is collected in the field, transmitted back to HQ, and entered into a database that we support. The other thing that struck us is that nearly everything is done on paper. It shouldn't be surprising, but it felt very archaic. I feel like if I could put a team in here for 6 months, we could create a set of very efficient systems. Clearly unrealistic, but I'll have to do some thinking about if and how my team can add value here.

At 10am we left for the field. We were embedded with the health team as they do their weekly outreach visits to the satellite camps. We visited a couple of clinics in the main camps, then drove deep into the countryside to a small camp that has no clinic, so the infirmed wait for us to come to them. We arrived to a large group of locals sitting under a tree, anxiously awaiting our arrival. Most of the cases are not severe, so they're seen by a health worker, analyzed, and passed on to the next station where they may get some medication or an immunzation. Everything is tracked in the patient's health booklet, and various logs books kept by the staff (for later data entry into Excel). It's quite primitive, but effective.

We were told about one of the little kids running around. She's about 11, but looks more like 8. She's epileptic' and was abandoned by her parents very early. Our health team have her medication, and she's much better now. She can go to school and play with other kids. Her parents have taken her back, and now that the community has seen this transformation, they're bringing other epileptic kids to the weekly clinic.

We're actually not far from the border with Sudan. This area was not safe a year ago. These people are slowly moving back towards their original lands, but they move slowly to make sure it's safe. The government and the military determine the best location for the next camps, and then people come slowly, essentially testing the waters. When they're comfortable with the security situation, and know there's water and medical care, they come. This process will happen again and again until they end up back in their original lands. This can take many years. Quite a process.

It appears to be a very peaceful place. It's hard to imagine that there was a terrible war here just a few years ago.

Bomah Hotel, Kitgum

2008-06-09T04:40:00.000-04:00

Arrived safe and sound in Kitgum, on Martyr's Day, a national holiday. A very smooth, 1 hour flight, then a 90 minute drive through the Ugandan countryside. We were fortunate to have two IRC colleagues with us, so talked a lot about some of the global IT plans (very positive reaction), and got to hear a lot about their work in the field. It's quite a challenging environment, not surprisingly. The hotel seems fine. Very basic. We'll rest for a bit, have some lunch, then go to the office. Looking forward.

Raining in Jinja

2008-06-07T08:17:00.000-04:00

A very relaxing day in the Ugandan drizzle. Fortunately, have my excellent book on Michelangelo, and the French Open to keep me occupied. Everyone got a very late start today, but we all convened for lunch. Managed to take a quick dip in the pool when the sun came out for a bit. May not even leave the hotel today - feels good to just relax - I think we all need it. Now hearing thunder in the distance. Think I'll take a nap.

On the road to Jinja

2008-06-06T10:50:00.000-04:00

It's about a 2 hour drive from Entebbe to Jinja, through Kampala (another congested, overcrowded, smelly city, but somehow charming in it's own way) and the Ugandan countryside. As usual, everything is handmade, lots of small shops along the road, very lush vegetation, and crazy drivers. Everyone's tired and anxious to get there.

Chimp Island

2008-06-06T01:53:00.000-04:00

On the slow boat to Chimp Island, a small island in Lake Victoria that's been setup as a sanctuary for chimps. Interestingly, we're going to cross the equator on the way. Everyone's in a jolly mood this morning.

Day 2 and 3

2008-06-05T14:43:00.002-04:00

I was too exhausted to write anything last night, so I'll combine the last two days into this post. Yesterday went very well. We got a bit more into some technical details. In particular, VMWare. For the uninitiated among you, VMWare is a software product that allows you run a different operating systems (machines) on your existing computer without impacting your current setup. It actually creates a single file with the entire virtual machine inside it, so you can easily move the VM around. It's truly black magic, and most of the conference attendees had never seen it in action. They were pretty impressed. It will allow them to install new versions of things and experiment (and learn) in a protected space. It was great example of how the US-based team can help the guys in the field. Not only were they not familiar with VMWare, but they don't even have the bandwidth to download a copy (we gave them a USB drive full of free utilities). We also talked a lot about virus protection. It's a serious issue in the field, and can be very tricky to solve. It needs a combination of user training, strong, enforcable policies, and good software - none of which are easy to do in their environments. For instance, you can have all the right software, and some policies, but when someone brings in a USB drive from home that's infected, none of the protections matter. So we have to work with them on this - it's taking significant time away from more productive tasks.

Yesterday, we had a presentation from a local IT entrepreneur who's a representative of Inveneo, a very interesting company that makes open source-based hardware for remote locations (like our field sites). People got very excited about that.

We also had some very interesting talks about the role of IT. They clearly understand the value of being more strategic, and all of them very much want to step up. It's tricky, though, given all they have to do, but it was great to see the passion and enthusiasm. My challenge, now, is to support them, both technically, and "managerially" from a significant distance. It'll be a challenge, but if I can create a sense of community with these folks, we'll be able to accomplish much together.

The timing of all this, coming on my one year anniversary at the IRC, is auspicious. As I look back, I feel like I've made some significant progress in terms of understanding the IRC, and this conference is a major milestone. I feel like all the pieces are in place, and now it's about flawless execution. Not small task, for sure, but the potential is huge. Looking forward to some R&R this weekend, then back to work.

Conference Day 1

2008-06-03T15:45:00.000-04:00

After all the planning, all the anticipation, the conference is finally underway. I gave a slightly modified version of my Global IT presentation that I’ve given a number of times, but for the first time, I gave it to the people that will help implement the vision. I think it went over well – saw lots of nodding heads, and even had a few questions. The goals are large, but the benefits are even larger – I think that came across well. The best moment of the day, perhaps was the presentation by the Uganda country director and his senior team. He gave a good overvie
w of our efforts in Uganda – some very tricky stuff. Then the Finance, Logistics, and Operations directors spoke briefly, and it was as if they had read my presentation. They asked for standardization (check), better overall support (check), improved communications (check), and even support for a custom-build logistics management system (check). The most gratifying part was when they were done, I was about to answer their concerns with an explanation of our plans, but a few of the field guys asked if they could respond. And respond, they did. One person explained that if they had been here a few hours earlier, they would have seen that the goals of this conference matched their concerns exactly. Another one explained our efforts towards standardization, and how that will help with support. It was a truly magical moment – I think we all felt it.

We also got into a brief discussion of “measurement and evaluation” – the very difficult challenge of tracking program effectiveness. The country director explained some of the challenges relating to different donors wanting to track different indicators, then I explained some of the efforts underway in the NGO community to develop a standard for M&E so we can make this difficult process more efficient, and also start to change the conversation with the donors. This gave me an opportunity to make the point that if we can remove some of the burden around managing commodity infrastructure, we can start to help the business with this critical task – that’s what IT is really about. I swear I saw some light bulbs go off in people’s heads. Again, very satisfying.

After this, I went back to my room and fell asleep in about 2 minutes – nearly missed dinner. Can’t wait for more of this tomorrow.

Morning 1

2008-06-02T10:40:00.001-04:00

Arrived last night and crashed hard. I was awoken at around 8:30 by the front desk, asking where the conference materials were (I was supposed to give them to the front desk to hand to each attendee). Good sign that they’re on top of this…

The morning is raining and grey. My room looks over Lake Victoria, but there’s not much to see due to the weather. Hopefully it will clear up at some point because I think I have a nice view. I posted a picture of what I could see.

Off to dinner now...

P.S. I was in the elevator when the power went off - fortunately, only for about a minute. Not fun, though.

Half Way There!

2008-06-01T02:18:00.002-04:00

Sitting comfortably in the Amsterdam airport trying to decide if I want to get coffee, or try to sleep some more. I think coffee will win out. Had an uneventful flight, and looking forward to the next leg. I was able to work on my presentations, and generally organize myself for the conference. One thing that will be interesting, I suspect, will be the international quality of the attendees. There will be 13 countries represented, most of them African. While I will endeavor to speak slowly and clearly, I wonder whether there will end up being general comcepts, or at least jargon, that isn't going to translate well. Clearly, I've been in a western business environment for a long time, and am used to interacting with people who have been in similar environments. This will likely be quite different. Will terms like ROI, needs analysis, and governance mean anything? They're not hard to explain, but I think we'll all have to be conscious of our audience in new ways.

The focused time on the plane also helped me to crystallize some of the goals of the conference. Here's what I came up with:

1. To get to know each other, and to establish strong and long-lasting working relationships
2. To come to a mutual understanding about where IT at the IRC is going, and generally how to get there
3. To update each other on what projects we’re working on, and to gain an understanding of how these projects fit into the larger goals
4. To share specific technical knowledge
5. To have fun!

I think this should set a good tone, and if we come close to these, it'll be a huge success. Now, off to coffee.

On My Way!

2008-05-31T14:50:00.001-04:00

I'm airport bound for the 16 hour flight to Uganda. This trip has been a long time in planning, and it's hard to believe it's upon me already. My plan is basically this:

1 week in Entebbe for the 1st Global IT Conference. I'm bringing together all (or nearly all) the field-based IT staff so we can begin to develop working relationships, share best practices, and work together to create a truly global IT operation. I'm incredibly excited about this.

Then, my NY-based team and I will spend the weekend at a hotel at the head of the Nile doing some relaxing.

On Monday, June 9, we'll head up to Kitgum for a brief field visit. Back to Entebbe on Wed to catch our flight back home.

This will be somewhat different from my last trip as the field portion will be only a small component. But, as like last time. I'm sure that this trip will be "perspective-changing" in one way or another.

Final Thougths

2007-12-09T05:17:00.000-05:00

It's 5am in New York, 1pm in Nairobi, and I have no idea what time my body thinks it is. Anyway, I'm up, everyone else is asleep, so I figured it would be a good time for reflection.

A bit more about Ethiopia. It's really an extraordinary place. Besides the fact that their calendar is a bit wacky, and they tell time differently, they're all very interested in education and learning. As we drove around Addis, I saw many many schools, both technical and non-technical. The local IT guy had to leave early one day because he had an exam in his web design class, and I'm told this is very typical. This may not seem so unusual to us, but given what the country looks like, and it's reputation, it was surprising to me. Addis is a booming city, with significant country influences. There is building everywhere - mostly small commercial buildings from what I can tell, but in a perfect example 0f the contradictions of Ethiopia, the scaffolding used to build these buildings is all hand-made! They use long thin wooden poles which don't look particularly sturdy, but they clearly do the trick. Among all this building there are people walking around with small herds of goats, or selling thing they grew in their fields. It's a very safe place, unlike Nairobi, and the people are very gentle and kind. It really makes me wonder why the country is struggling so much overall. They're ranked 144th out of 151 countries on the UN sponsored Human Development Index. From a business standpoint, they make it quite challenging to work there. There is only one Internet provider, for instance, and it's run by the government which means without competition, there's no incentive for them to provide quality service. The "broadband" they recently introduced is low quality consumer-level service, which means that when you ask for a 256K line, you might get half of that, at best. It's not unworkable for businesses, but it certainly doesn't make it easy. I wonder why the government doesn't embrace things like technology that could bring even more industry into their country, and hopefully raise the standard of living for everyone. Clearly this is a very complex issue, and I don't claim to understand it fully, but it was one of the more interesting aspects of Ethiopia, and I'm very interested to see how things develop over the next few years.

I should talk a little about the food. For those of you who know me, I don't think you'd be surprised to hear that I was a little nervous about what I would eat. I managed to find some energy bars to bring with me, along with a small jar of peanut butter. It turns out, much to my surprise, that the food everywhere was excellent (although I don't think I'm going to eat more goat anytime soon). Our last night in Addis, there was a goodbye dinner for two of the staff who were leaving, and we went to an Ethiopian restaurant which had a nice floor show. There was a buffet with all sorts of unidentifiable dishes, but I just jumped in an it was tremendous! Excellent sauces, rice, chicken, beef, and tasty bread. I was in heaven. The peanut butter didn't go uneaten, by the way. I should also add that my travel companion, who eats anything and everything, brought two large bags of treats, including mini Krackels, which I ate with abandon. We both agreed that next time, it probably won't be necessary, although it's good to know that the little mini Hersheys don't melt as quickly as a Peppermint Patty, for instance.

I'm going to upload more pictures now. More later...

Amsterdam

2007-12-08T06:13:00.001-05:00

Relaxing in the airport after spending the morning walking around Amsterdam. Beautiful city. We arrived by train as the city was just waking up. It was pitch dark, and nothing was open, so we walked through the dark streets, taking pictures, and waiting for the sun to come up. We make it to museum square and found the only open cafe where we had great eggs and coffee. We wandered over to the Rijksmuseum and were blown away by Rembrandt, Vermeer, and Jan Steen. Then we walked back to the station, poking our heads into a coffee shop for the aroma, and walking through the red light district, but I think it was a bit early for that crowd.

It was great to just be a tourist for a few hours and not think about bandwidth, marketing templates, or anything work-related. Very happy to be headed home. Big hug coming, kids! Be ready!

Nairobi at last

2007-12-07T08:56:00.001-05:00

We're sitting in a lovely garden at the Fairview Hotel after a nice lunch and some yummy chocolate cake. The trip from Ethiopia was uneventful if you don't count sitting in crazy Nairobi traffic for 90 minutes on the way in from the airport. But we finally arrived, and it's heavenly here. We'll spend a few hours just relaxing before heading back to the airport for our 11PM flight to Amsterdam.

Looking forward to the flight as an opportunity to decompress and process what I've seen and heard. U'm definitely returning with new perspectives - the question is how to channel those into improved service to my colleagues in the field.

Ethiopia Day 2 & 3

2007-12-06T14:34:00.000-05:00

Ethiopia Day 2 & 3
The two-day trip to the field was extraordinary. It’s all a bit of a blur to me, so I’m going to combine both days into one post. I woke up at 6 and got some wonderful pictures of Addis Ababa at sunrise. Very peaceful. We left around 9 for a three hour drive to Asbe Teferi where the IRC has a number of programs. The drive was quite something. The landscape was sometimes desert, sometimes moonscape, sometimes a little green. There were short stretches where we wouldn’t see anything alive, and then 50 camels would appear on the side, or sometimes in the middle of the road. More often we saw individual Ethiopian farmers moving their sheep/cows/goats/camels along the road, or carrying large bundles on their heads. It was something out of Lawrence of Arabia. We would also pass through small towns with shops lining the road, diesel trucks everywhere, lots of goats, of course, and people walking everywhere. A world apart, that’s for sure.

The drive gave us a chance to chat with our hostess, the deputy director of Ethiopia. We stopped for a quick bite of roast chicken – quite tasty, I must admit. A bit later, we met up with the local IRC team for a tour of some of the work we’re doing. We turned off the nice paved road, and made our way through an endless series of turns in local neighborhoods and fields. To say that we were in a remote area is a major understatement. After about 35 minutes of seemingly endless turns, we ended up at a pond site. One of the major issues in this area is water. There isn’t enough, or even close to enough. So, the IRC is helping the local people to come up with ways of preserving what water they do have. We helped them to build a small pond (approx 25’ square and 3 meters deep). This pond is lined with plastic sheeting and outfitted with a manual pump which is attached to an irrigation system for a small plot of land which grows vegetables. This pond collects rainwater and allows them to grow crops which they can eat or sell. The money they make goes into maintaining the pond and irrigation system, among other things. The interesting point is that the IRC is working with these people and involving them in the solutions. We help them to create a water council that manages the pond, they excavated the site, and they maintain the pump. The IRC’s role is to advise, consult, and arrange (and pay) for contractors when necessary. But once things are setup, they’re really in a position to run things on their own. It was quite impressive. The other amazing example of this was a bore hole which brings water about 5km from a reservoir to a local village. The pump for the well is operated by a diesel generator which is housed in a small shed nearby. This generator is maintained by a member of the community who was trained by the manufacturer. To say the generator was clean is an understatement. It was spotless. The dirt floor was spotless. Very impressive and inspiring.

We visited a few more sights (Marc’s blog might have more details) including a school with 91 students in the class. Marc and I both reacted that if it were the states, we’d be raising hell if there were over 25 students in a class. We visited another school where they were teaching young kids who’d otherwise be working for their families getting water, getting firewood, cleaning the house, and taking care of their younger siblings. We helped the community to get these kids in school by bringing the water closer, and getting some of the older folks to care for the youngsters. Now these kids can learn to read and write, and may be even more help to their families someday.

After a quick stop at the IRC office, we checked into our “hotel”. It was about as basic as it gets, but it was comfortable. After a brief nap, we went for dinner. Our hostess asked me if I preferred Ethiopian food or pasta. Not a hard choice for me – pasta. She said there’s a good place that serves both. Turns out she was wrong – only Ethiopian food. OK – I’m game. She ordered something called Shekla Tips, which is basically small bit of goat meat cooked on a grill with onions. What can be bad, right? It turned out to be pretty good, but goat meat is very tough. My favorite part was dipping the bread (thank god for bread!) into the juice and onions. Then back to the room where I watched Alice Adams, a very early Katherine Hepburn movie, and fell asleep.

I was awoken by loud screams, and when I peeked out of my window I saw about 10 vultures scrounging for food just outside my room. Odd way to start the day. Breakfast was interesting: something called Special Fool (Foul?), which was a mixture of eggs, lentils, garlic, and spices. It was pretty tasty (I think there’s a picture on Marc’s blog) and filling. Combined with an excellent macchiato. Again, rather incongruous to be sipping a macchiato in a place like that, but that’s one of the many contradictions of Ethiopia.

Stopped at a couple more sites before heading back to Addis. The drive was equally interesting on the way back. The road wound through the hills, dropped into the valley, and rose back up to Addis. I think we went through at least 3000 feet of elevation change. Arrived in Addis in the late afternoon, had an early dinner and crashed hard.

Ethiopia Day 1

2007-12-05T15:25:00.000-05:00

I’m back in my hotel in Addis Ababa after visiting the field yesterday. Before I get to some of my impressions, I have to mention two interesting facts about Ethiopia:

The current year in Ethiopia is 2000. Yes, you read that correctly. The Ethiopian calendar is 7 and a half years behind everyone else’s. Their year consists of 12 months of 30 days, and a 13th month with either 5 or 6 days. The explanation I read in my guide book is that it’s based in the Coptic calendar, which has it’s roots in ancient Egypt. Very strange, don’t ya think?
They keep time differently. Sunrise is 12:00 (6am our time). When the sun sets, it’s 12:00 again (6pm our time). I’m told that when you schedule meetings, you need to make sure you’re talking about the right time keeping style. Again, rather odd.

We arrived in Addis Ababa on Monday morning (on a nice, large plane, thankfully) and were met by David ?, the IRC’s country director for Ethiopia. The drive to the office was quick as it’s pretty much across the street. It’s a very nice office – lots of space, and very open. We met some of the staff, and then Marc and I sat down with David to get an overview of what he’s doing in Ethiopia. David’s been at the IRC for a while, so he has a good perspective on what we’re doing. He gave us a very succinct overview of how camps are established – very interesting. Then we had lunch with his current deputy director, and the new one who’s taking over in February. Pizza was good, and sprite was cold. After lunch, I met with the local IT guy, who was very shy, but seems very capable. He had good documentation of his environment, and seemed to run a tight ship. The challenge here (and many other places) is bandwidth. It’s miserable and expensive. They typically get about half of what they pay for. I got online with my laptop, and it’s barely usable. This is really throwing off some of my plans because without decent bandwidth, I can’t deliver any applications to them over the Internet. I’ve known this was going to be a challenge for a while, but it’s taken a visit to really understand the issue first hand. I put a call into my colleague at Save The Children, and apparently they do deliver applications over the Internet. I’m going to visit their local office on Thursday to see how they manage.

In the afternoon, the office organized a traditional Ethiopian coffee ceremony. It turns out, not surprisingly, that coffee is a big deal here. It’s their largest export, and it’s really good. The women performing the ceremony had new, unroasted beans that they roasted right there, then made a fresh pot of coffee for everyone to drink. It was very good. I can’t imagine how someone could live here without drinking coffee. After some more discussions with staff, Marc and I were driven to our hotel where we discovered (with much joy) that there was free wireless in the rooms. Again, painfully slow, but it works. We had dinner and crashed in preparation for our trip to Asbe Teferi in the morning.

Ethiopia

2007-12-02T22:50:00.001-05:00

In the Nairobi airport on the way to Addis Ababa. Likely there won't be any connectivity there, so no posts for a few days. Had a very nice dinner with the senior team from the Nairobi office last night. So interesting to talk with folks who have devoted their professional lives to international aid. They've all lived all over the world, which seems so unusual to us. More to come.

Pictures

2007-12-02T08:46:00.001-05:00

The internet connection is unbearably slow here, but I did manage to upload some pictures from the first afternoon. Click on the pictures in the slideshow on the left to get to the Picasa album. Enjoy!

Back in Nairobi

2007-12-02T06:59:00.001-05:00

The safari was quite something. I hope to upload pictures soon - words cannot really do it justice. We have a free afternoon in Nairobi today, then off to Ethiopia very early in the morning.
A quick word about small planes. I don't like them. Simple as that. Unfortunately, this makes travel in Africa quite difficult. Fortunately, I had Mick, Keith, and the boys to keep me company on this flight. Marc, on the other hand, slept like a baby. Go figure.

Wow!

2007-11-30T10:12:00.001-05:00

Just watched a cheetah chase down a gazelle! Spectacular!!

Safari so far

2007-11-30T10:06:00.001-05:00

Lions. Elephants. Cheetah. Baboon. Gazelle.

Safari Bound

2007-11-30T06:51:00.000-05:00

After two meeting-filled days in Nairobi, we're off to the Masai Mara for two days of stalking animals from a jeep. I really haven't been too focused on this part of the trip since my primary reason for coming to Africa was business. Now that it's upon me, I'm starting to get excited. Doubt I'll have any Internet connection there, so this will probably be my last post until Sunday evening.

I learned a tremendous amount in the two days in Nairobi, and I feel much better prepared to tackle the technical and organizational challenges of operating in Africa. I can't wait to get back and try to implement some of the ideas that came up. Before then, however, is Ethiopia.

Flight's leaving now. Another tiny plane. Woohoo!!

Kakuma to Lokichoggio to Nairobi

2007-11-29T14:26:00.000-05:00

Woke up feeling much better this morning – slept well, and feel well hydrated. After a quick breakfast of bread, French toast, and a donut, we were off to see a program that educates women about the benefits of breastfeeding, and post-natal nutrition. I half expected something like a Lamaze class, but instead there were a bunch of women sitting under a tree hearing a health coordinator explain that all a baby needs for the first 6 months is breast milk. The program coordinator was explaining that their culture (either Somali or Sudanese – I can’t recall) was to give the baby something sweet so they’d grow up to be a sweet person. They would also supplement with water or cow’s milk. It was clearly an uphill battle with these women, but as Marc suggested, since this was a voluntary program, they were all interested in learning how to have healthier babies. I kept thinking about how difficult it must be for them to go against generations of culture. Their forbearers have been raising children this way for generations – who are we to say it should be done differently? Just another one of the challenges of working with refugees, I suppose.

After that we went to visit a program where they construct the latrines, and do a variety of other things like spray for mosquitoes. There we met a few of the “incentive” staff. These are refugees who help the IRC staff in projects (almost all the projects have them). The ones we met here were very impressive – clearly working very hard to rise above their situation.
After some lunch (goat again), we got into a jeep and, along with a few other cars, were escorted to Lokichoggio which is about 100Km south of Sudan. From here we were going to take a plane back to Nairobi. We had to be escorted because there are occasionally incidents of bandits along the way. Interesting. Everyone else seemed pretty calm about it, so I figured I’d be calm too. It was a very beautiful drive through the Kenyan countryside. There were lots of nomadic tribe herding goats, many tall termite mounds (as high as 15 feet), and we even saw an upside down boat on the side of the road. I was told it was being shipped to Juma to be put onto the Nile river. Hmm. The nicely paved road went through the dry riverbed a few times, and our hosts told us about a recent incident where an IRC health worker was driving with some colleagues from another NGO and they got caught in a flash flood. Their jeep was immediately submerged in the river. Two of them made it, two of them didn’t, including the IRC health worker. Very sad. The river that we saw was dry as a bone, but we were told that when it rains, the river floods, which causes serious issues in the camp since it’s basically along the river, and there’s no bank. When the rain stops, the water is absorbed into the earth, and it becomes dry as a bone again. Two states: flooded and dry. What a place.

We arrive in Lokichoggio a bit early and went to a lovely safari hotel for a soda and few minutes of relaxation. Getting there, we drove on some of the worst roads of the whole trip, but then there were these gates and inside was an oasis. What a nice feeling, but somehow hard to absorb something so nice being right next to such a poor neighborhood. Oh well – the contradictions of Africa, I guess.

Short jet to Nairobi, taxi to the hotel, an excellent Indian meal with Marc, and collapse in the hotel.

Pictures

2007-11-29T03:01:00.000-05:00

I finally got a moment to upload some of my pictures. If you click on one of the pictures in the slideshow at the left, you'll be taken to my Picasa album and can seem them a bit bigger. You should also be able to view them on a Google Map if you're interested. My favorite so far is the one of the guy with a camel's head and neck on the back of his bicycle. Crazy!

Kakuma Day 1

2007-11-27T15:26:00.000-05:00

How to describe what I saw today. I think the best approach is to start with the facts. After arriving at the camp and meeting the staff, we were ushered into the office of the Camp Director, an employee of the Kenyan government. It was a rather surreal meeting. We all introduced ourselves, and he proceeded to talk for a few minutes about what the Kenyan government is doing to help refugees, and how groups like the IRC are a critical part of the process. What was strange was that it felt as though we needed to pass muster in some way in order to be let into the camp (not that there’s any entrance, btw). I guess in the end we were there to pay respects, but it had a very odd feeling. Then we drove through the camp to the IRC office. Refugees everywhere, all of them walking or riding bikes, all of them looked like they were going somewhere. Many people in traditional dress (I was told they were mostly members of the local Kenyan tribe who live in this area), and many in a mish-mash of western clothing. Everyone looked at us as we drove past, but no one seemed to pay us any particular mind.

Next, after a brief stop at the IRC offices, we were given a few minutes to freshen up in our rooms. We’re staying in a UNHCR guest house. The rooms are spare, but there is air conditioning and a mosquito net. After regrouping at the IRC compound again, we were off to see the hospital, which is one of the larger components of the IRC’s program in Kakuma. What a drive. The roads are abysmal. Even in a Land Cruiser, we had to slow down to a crawl every 20 feet or so to negotiate a large hole. Even when it’s relatively smooth, the jeep shakes like it’s about to fall apart. The main impact of all this, besides loosening everyone’s teeth a bit, is that vehicle maintenance is a major issue. Land Cruisers last about 4 years, and these are about the toughest vehicles you can get.

The hospital is very impressive. We were given a tour by the head administrator. They have just about all the services of a modern hospital, and provide services to everyone in the camp. They also run 4 clinics that are located in various places within the camp. What I was most impressed with were the Kenyan staff who run the place (and most of our activities in Kakuma). Many of them are highly trained professionals who have chosen to work in one of the most difficult environment on earth. And they are all incredibly positive and hard working.
After the hospital, I came back to spend a little time with Nenad on some of the IT issues in the Kakuma office. The most significant issue, of course, is bandwidth. They can’t afford what they have, and that isn’t even sufficient. We talked with the local IT staffer (who’s based in Nairobi and comes to Kakuma every other week or so) and discussed various options, none of which are particularly good. They also have issues with inconsistent power, dust, and, of course, the typical IT issues of replacing old equipment, tracking what people have, getting them the latest software, etc. One interesting issue we uncovered was that they can get to any website except www.theirc.org – our own website! Very strange. The best theory is that the ISP is blocking access for some unknown reason. As Nenad, my International IT Manager says: It’s Africa.

After the tech session, we had lunch, and I took a much needed nap. I was feeling pretty lousy at this point, probably because I hadn’t been drinking enough water. I need to be more focused on this. After the siesta, we went to visit a program which is educating Darfurian women on basic hygiene, then went to see the location for the newly arrived Somalis. They were relocated from another camp in Kenya, and were put in the most desolate part of Kakuma. It’s really hard to imagine how these people are going to rebuild their lives, but with the help of groups like the IRC, it’s definitely happening.

Had dinner with the IRC team. We had goat, among other things, which I ate like a trooper. Luckily, there's always plenty of starch at these meals. Very tired now - must sleep...

Quick Flight

2007-11-27T01:23:00.000-05:00

Sitting in a rather small UN plane on the way to Kakuma. It's a beautiful sunny day. The landscape of Kenya is hard to make out from up here. There are a few big lakes, which somehow seems unexpected. On the right side, Mt. Kenya looms large. It appears to be floating in the clouds. Quite a sight.

The plane is nearly full. The young Irish bloke next to me is an intern with UNHCR, halfway through his 6 month internship. I'm wondering about who all the other people are, and what brings them here. See they all aid workers? Do some of them live there?

Managed to grab my iPod before we left. Nice to have a soundtrack for a few minutes. I should probably be grabbing some shut eye like everyone else, but somehow there's too much to look at - too much to think about. I'm sure I'll hit the wall at some point.

Getting close now. The landscape is much more barren. Descent is starting. From the air, you really get a sense of how huge the camp is.

Well, we're here.

Early Morning

2007-11-26T21:05:00.000-05:00

It's 5am Nairobi time, and I've been up since 3. Very much looking forward to some strong Kenyan coffee. Should be an interesting day.

Arrived!

2007-11-26T15:00:00.000-05:00

After two 7-hr flights, and a layover in Amsterdam, we’ve finally arrive in Nairobi. Everything went very smoothly – both flights were comfortable and without incident. Luggage arrived, taxi was waiting, hotel was a short drive from the airport. It’s hard to give much of a first reaction to Nairobi since we landed at night, but it reminded me a bit of Panama. The only odd thing was when we turned off the main road, it seemed like we were going onto a fairly small road. We passed a few official looking building, and I think I might have seen the word “prison” on one of them. We went through something called a “friendly checkpoint”, which was basically some large concrete blocks in the road that made you slow down and swerve around them. I wonder what an “unfriendly checkpoint” is. A few yards later, we turned into the hotel’s compound. There were no less than 6 guards standing behind the large metal gate. When we pulled up, one of them came over with a serious look on his face. He looked at us and with a huge smile said: “Welcome – a very warm welcome to you”. We (at least I) breathed a sigh of relief. We checked in, bought some water, and both went to our rooms to collapse. We have a 5am wakeup call so we can make the 7am flight to Kakuma.

During the flight, I continued to read What Is The What by Dave Eggers. It’s the slightly fictionalized version of the life story of Valentino Achak Deng, one of the Sudanese Lost Boys. It’s incredibly moving, but what’s most interesting is that the IRC plays an important role. Not only is he resettled by the IRC in Atlanta, but the person who finally tells him his parents are alive is a midwife employed by the IRC. Also, he spends 10 years in the Kakuma refugee camp, which is exactly where I’m headed tomorrow. I’m very glad to have read this book before this trip – while I can’t imagine being fully prepared for what I’m going to see, at least I now have some understanding of what at least one refugee went through. This really should be required reading for anyone working at the IRC, particularly anyone working in a support role (hear that IT staff?).

OK – off to bed now – very early wake-up call tomorrow. Didn't really have a chance to take many pictures, but I'll try to post a couple.

Getting Closer

2007-11-23T21:28:00.000-05:00

I'm starting to pack in earnest now. Can't seem to find my sunglasses, but otherwise I think I'm in pretty good shape.

I had a number of opportunities during the two Thanksgiving celebrations I attended yesterday, to talk about my trip. One of the other guests at the first meal had done a safari in Tanzania, and had some good information for me. To most people, though, my trip is something very exotic and foreign. I heard myself explaining both my trip, and what the IRC does many times, and each time it all made more and more sense to me. Let me see if I can sum it up here: The IRC helps refugees. We help them when they come to the US, but we also help them when they're in refugee camps. In order to be an effective member of the IRC team, I have to understand what we actually do when we help refugees. It's no different than when I worked in advertising, I needed to understand how we helped out clients get their message out. In order to do this, I need to visit the field. Pretty straightforward.

On the technical side, a significant part of my responsibility is to make sure that all of our worldwide staff has access to all the resources they need to do their jobs effectively. This ranges from bandwidth to PCs to applications. Providing these services to our headquarters in NY and our other US-based offices is challenging, but there are many good models to follow, and with the right approach can be done well. The rest of the world, and Africa in particular, is a whole different kettle of fish. Bandwidth is a real challenge there, which makes everything else harder. My hope for this trip is that I will accomplish two things relative to technology:
1. Get a real sense of what it's like to work from these locations, how painfully slow the Internet connection is, how our intranet functions, etc.
2. To meet and talk with people who are on the ground doing IT support. These folks work for the country offices, not for my IT group, so I have a lot to learn about how they get things done. My hope is that by getting to know them and their issues, I'll be able in the future to help them be more effective.

Of course I'm excited to see Africa, but my real focus is on the IRC's work, and how I can help.

Preparation

2007-11-21T00:08:00.000-05:00

As the CTO of The IRC, I'm off to visit "the field" for the first time, along with my colleague, Marc Sirkin, the Chief Marketing Officer. It will certainly be an interesting trip. Neither of us really has any idea what we're going to see, or how we're going to react. We're visiting both main country offices (Nairobi and Addis Ababa), and field sites in refugee camps.

It's been a bit of a challenge getting information on what to bring, and how best to prepare myself, but I'm feeling in pretty good shape now, thanks to some key advice from colleagues.

Unlike most trips where packing is done in about an hour, I'm going to set aside a good half-day either Friday or Saturday to lay things out. I'm sure I'll be needing to make a run to a store for some last minute supplies - a good excuse to get some new gear.

At my wife's strong urging, I bought a travel book for both Kenya and Ethiopia so I could familiarize myself a bit more with where I'm going. They both look like extraordinary places. The combination of the country and seeing the work we do will certainly be a potential life-changing experience.